Fusion Clan Privacy Policy

Introduction Welcome to Fusion Clan. We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding your data. Fusion Clan ("we", "us", "our") is the data controller for the information collected through our website www.fusionclanwarwick.co.uk and our services.

2. What Information We Collect We may collect and process the following data about you:

• Contact Information: When you use our contact form or email us directly, we collect your name, email address, phone number, and the content of your message.

• Reservation Information: When you book a table through our third-party partner, ResDiary, we receive your name, phone number, email address, party size, and booking time.

• Online Order Information: When you place an order for takeaway or delivery through our partners (Deliveroo, UberEats, JustEat), we receive non-personal order details. Your personal payment and contact data are managed by these third-party platforms under their respective privacy policies.

• Technical Information: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and information about your visit, through the use of cookies.

3. How We Use Your Information We use your data for the following purposes based on a lawful basis:

• To Provide Our Services (Legitimate Interest):

  • To process and manage your table reservations.

  • To respond to your inquiries and provide customer support.

  • To fulfil your catering requests.

• For Marketing (Consent):

  • If you have opted-in to receive marketing communications, we will use your email address to send you news, special offers, and updates about Fusion Clan. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

• To Improve Our Website (Legitimate Interest):

  • To analyse website traffic and user behaviour to improve our website and services.

4. Data Sharing and Third Parties We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• ResDiary: Our table reservation system. We share your booking details with them to manage your reservation. You can view their privacy policy on their website.

• Delivery Partners (Deliveroo, UberEats, JustEat): To facilitate your online orders.

• Analytics Providers (e.g., Google Analytics): To help us understand website usage.

5. Data Security and Retention We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law.

6. Your Data Protection Rights Under UK GDPR, you have the following rights:

• The right to be informed: To know how we are using your data.

• The right of access: To request a copy of the data we hold about you.

• The right to rectification: To have inaccurate data corrected.

• The right to erasure: To have your data deleted.

• The right to restrict processing: To limit how we use your data.

• The right to data portability: To receive your data in a portable format.

• The right to object: To object to the processing of your data.

To exercise any of these rights, please contact us at info@fusionclanwarwick.co.uk.

7. Cookie Policy Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy below.

8. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page.

9. Contact Us If you have any questions about this Privacy Policy, please contact us at: Fusion Clan 15 Smith Street, Warwick, England, CV34 4JA Email: info@fusionclanwarwick.co.uk Phone: 01926 962618